Complaints policy

We welcome suggestions about how we can improve your medical services.

If any difficulties are experienced, please report this to the Practice Manager within 6 months of the incident.

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

This does not affect your right to approach the local health authority, if you feel you cannot raise your complaint with us or you are dissatisfied with the results of our investigation, you should contact the Health Authority Complaints Manager at Birmingham Strategic Health Authority, St Chad’s Court, 213 Hagley Road, Edgbaston, Birmingham B16 9RG.

You may also like to contact the Patient Advice and Liason Service (PALS) on 0121 449 5725.